Here are some common questions about Pilly

Why use Pilly?

We have all been there; a 2-hour wait at the doctor’s office for yourself or your kid. You are sick, tired, or likely both! The last thing you want to do is go to a pharmacy and wait around some more.  Some big chains even make you wait longer as a policy to sell you more stuff!

With Pilly you don’t have to do any of the above.   

What is Pilly?

Pilly is an app that lets you fill your prescriptions and get same day delivery for free. Skip the trip to the pharmacy by using your phone to snap a picture of your prescription and order free delivery to your home or workplace.

How much does it cost?

It’s free! There is actually no added cost to using Pilly. You will only be charged what you would have been charged if you went to the pharmacy in person! Our pharmacy’s dispensing fee is 10.99. 

I have private insurance- Can you bill my insurance?

Yes! Just snap a picture of your benefit card or type in your info and we can bill it through your insurance. You still might owe a little bit and we will let you know how much before delivery. We bill all insurance and government plans directly.

I like talking to a pharmacist and learn about my medication. Do I miss out on this? Is this safe?

We agree. Pharmacists are pretty awesome and a great resource. Before filling any prescription, the pharmacist will call you to chat about your prescription, tell you all about the medication and how to use it, collect some information to make sure it is the right medication for you, and answer any questions you have. Even better, if you have any questions after you hang up we have a pharmacist you can reach at any time, for free! Just give us a call!

What area do you cover?

Currently we are delivering in the Greater Toronto Area.  We will be coming to an area near you. Make sure to let us know you are interested and feel free to contact us!

Can you deliver my drugs in less than 24 hours?

Yes! That is what we are here for.  If we can’t we will let you know. If there are issues with the prescription, like a prescribing error, drug interactions, or other concerns we will let you know and our team of highly-skilled pharmacists will take care of it!

Is the Pharmacy able to also get me some over-the-counter medications?

Yes! We can send along any medications along with your prescription. We can even get you any specific products that you prefer. Even better; you can chat with one of our pharmacists to get a recommendation of what may be a good option!

Is my information secure at the pharmacy?

Yes! All of your information is stored in a registered and authorized pharmacy. What this means is they abide by all regulations and laws related to security of your information! We only use it to make sure you get the right prescription and for billing purposes.

Do you deliver on weekends?

Yes! Keep in mind if issues arise with the prescription and we cannot reach the doctor these delays are more likely to happen on weekends but we will do our best to not get in the way of your fun weekend plans!

What Payment methods do you take?

We accept all major credit cards, debit and cash.

When do you deliver?

Pilly orders are delivered everyday between 9am to 10pm. Upon receiving your prescription and chatting with the pharmacist you can select a convenient delivery window that works for you. We currently have 3 windows for delivery, 9am to Noon, Noon to 5pm, and 5pm to 10pm. If there are special instructions please make sure to enter that into the special instruction section in the order process.  Just like your pizza guy!

What do I do when you deliver?

Pilly drivers are trained to check ID, collect the original prescription and process payment if required.

How is Pilly different from my pharmacy?

Aside from the fact you physically do not have to come in person, we are not that different! We still abide by all pharmacy policies, prescriptions are filled and checked by a fully-licensed pharmacist, and the medications are coming from an approved and licensed pharmacy!  The only difference is we save you the headache!